Client Information

Travel Insurance

Basic Policy Info

Guarantee - 'Cooling Off' Cancellation rights

You are entitled to a 14 day cooling off period from the time you receive your policy documents. Within this period you can cancel your policy without incurring an administration fee. We will refund your premium less a charge for the time you have been insured, unless your policy has been terminated following a claim, in which case no refund will be due.

How to make a Complaint

If you wish to register a complaint about our service you can contact us:-

By telephone

0800 085 8698

By post

Customer Liaison Department
Daai Insurance Services Ltd.
Shurdington Road,
Cheltenham, GL51 4UE

If you are not satisfied after receiving your final response letter from Daai or your Insurer you may ask the Financial Ombudsman Service to review your case. You can contact them:-

By post

The Financial Ombudsman Service
South Quay Plaza,
183 Marsh Wall,
London, E14 9SR

If you contact the above body in respect of any complaints, this will not affect any legal right of action you may have.

Daai Insurance Services Limited is authorised and regulated by the Financial Services Authority. This can be checked on the FSA Register by visiting its web site at www.fsa.gov.uk/register.
Daai Insurance Services Limited. Company No: 856706 registered in England at Shurdington Road, Cheltenham Spa, Gloucestershire GL51 4UE.