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Claims Advice

Travel

We operate a 24 hour medical assistance service.

For all policies purchased prior to 7th February 2008:

In the event that you have a medical emergency in the USA or Canada, please contact:

ISIS Assistance
8930 State Road 84 Box 315 Davie FL 33324

Tel: 888 422 4747 (toll free within the USA and Canada)
Tel: 954 370 8468 (collect call from outside the USA)
Fax: 954 370 8130

In the event of a medical emergency anywhere else in the world please contact:

ISIS Assistance
Goodwood Airfield
Chichester
West Sussex
PO18 0PH
United Kingdom

Tel: +44 20 8762 8015
Fax: +44 20 8748 7744

For all policies purchased from the 7th February 2008 onwards:

Medical Assistance Claims

AXA Assistance
The Quadrangle,
106 - 118 Station Road,
Redhill,
Surrey
RH1 1PR

Telephone: +44(0) 845 271 4472 (24hr)

For customers who are in a country that does not accept the above international phone number, please call: +44(0)203 0609 671

Legal Expenses Claims

AXA Assistance
The Quadrangle,
106 - 118 Station Road,
Redhill,
Surrey
RH1 1PR

Telephone: +44(0) 870 350 5716 (24hr)

Regardless of when you purchased your policy if you would like to speak to one of our claims handlers, please call 0870 241 3070. Our lines are open 9.00am - 6.00pm Monday - Friday. Alternatively, you can mail your claim details to us.

Select one: Loss of Luggage or Personal Effects Medical Expenses Cancellation or Curtailment

For all other claims please send full details to:
Daai Claims Service
P O Box 432
Cheltenham
Gloucestershire
GL 50 3YD