independent insurance for career people
Complaint Procedures
Providing an excellent customer service is important to Daai and in the vast majority of cases this is exactly what our clients receive. However, just occasionally, something goes wrong and a customer, unfortunately, has cause to complain. We will then do everything we can to speedily resolve the problem.
You can contact us by:
E-mail:
complaints@daai.info
Telephone:
08000 858698
Fax:
01242 866956
Post:
Customer Liaison Department
Daai Insurance Services Ltd
Shurdington Road
Cheltenham
GL51 4UE
If an immediate solution cannot be achieved because further investigation is necessary, we will let you know straight away and tell you how long it is likely to take.
In the unlikely event that you are unhappy with how your complaint is being handled or resolved, our Managing Director will want to know and you should contact him immediately on the above telephone number or at the above address to request his involvement.
If, at the end of this process you still remain dissatisfied with the outcome, you have the right to take your complaint to the Financial Ombudsman Service (FOS). They will consider your complaint totally impartially and we are bound by their decision. We do hope, however, that your complaint will have been resolved much earlier and you will not find it necessary to take this action.
Daai Insurance Services Limited is authorised and regulated by the Financial Services Authority. This can be checked on the FSA Register by visiting its web site at www.fsa.gov.uk/register.
Daai Insurance Services Limited. Company No: 856706 registered in England at Shurdington Road, Cheltenham Spa, Gloucestershire GL51 4UE.